Become a Member

When the Healthcare System and Patients’ Best Interests Don’t Totally Align

By mjorrin, October 31, 2023

This is by no means a new problem. A couple of thousand years ago, Virgil wrote “aegrescit medendo,” which means, roughly, “healing (medendo) makes it worse (aegrescit).” (Aeneid XII) About four hundred years ago, Francis Bacon wrote “The remedy is worse than the disease.” Back in those days, the remedies were indeed pretty severe. Blood-letting, leeches, surgery without anaesthetics, enemas, ineffective but loathsome potions and lotions. And even more recently, the remedy or treatment for some health problems might consist of spending a couple of weeks at a resort of some kind – dieting and “taking the waters.”

We might suppose that the situation would have changed hugely in the present era, when medical treatment is much more closely focused on the illness/disease. Infections are treated (presumably) by identifying and killing the pathogens. Surgeons zero in on the particular area that requires cutting, using instruments that allow them to focus on the tiniest details. Drugs are painstakingly tested to make sure that they are a close match for the medical/clinical condition that needs addressing. Medical science is not perfect, but it has advanced vastly from the era of blood-letting and leeches. So in what circumstances might the inclinations of the healthcare system and the best interests of patients not totally align?

The impetus for this Doc Gumshoe missive came from an excellent book, Being Mortal: Medicine and What Matters in the End, by Atul Gawande, which I just recently read despite it having been published about ten years ago. Gawande is a surgeon at Brigham and Women’s Hospital in Boston and a professor of health policy and management at the Harvard T. H. Chan School of Public Health. He was born in Brooklyn of Indian parents, both of whom are physicians, and grew up in Athens, Ohio.

I became aware of Gawande several years ago when I read a few articles by him in The New Yorker. One in particular resonated with me. It was about the huge importance of checklists in the medical system. If you wonder why you are asked for your name and date of birth innumerable times when you are in any kind of healthcare setting, it’s to prevent the kind of goof-ups that can cause severe and sometimes critical problems.

For example, when a medical assistant puts up the X-rays on a screen in the operating theater, there are repeated checks to make sure the X-rays are displayed correctly. It has happened more frequently that we would like to believe that X-rays are displayed in reversed positions. (Perhaps these days, when X-rays are more frequently shown in computer screens, this is less of a problem.) Consequently, surgeries are screwed up. The patient who was supposed to have surgery on his right lung might have his left lung sliced up, due to a simple, easily avoidable mix-up.

And as far as repeatedly asking patients for their names and d.o.b.’s, here’s a little story.

More than thirty years ago, I was doing a documentary film about emergency trauma medicine, on location at Parkland Hospital in Dallas, which you may remember as the hospital JFK was taken to after he was shot. We had spent most of the day and all night in the emergency department there, filming the trauma cases as they came in. We were exhausted. While the rest of us were sitting around waiting for the next trauma victim to be brought in, my assistant cameraman decided to have a quick nap on a gurney.

A couple of guys came over to the gurney and started to wheel it in to an operating room. My guy was out like a light and didn’t stir. I stood up and asked, “Whoa, where are you taking him?” The answer was “To surgery.” I said, “But he’s not your patient. He’s one of our crew.”

The guys were clearly horrified. “Good thing you caught us in time!”

Would they have discovered their error before they cut him open? I would guess that the a.c. would have woken up and straightened them out.

However, asking for names and d.o.b.’s is a guardrail. It’s one of many checks that are now part of standard practice in healthcare settings. This was not always the case, and Gawande had a good deal to do with making checklists part of standard practice.

Gawande led the “Safe surgery saves lives checklist” initiative of the World Health Organization, which was published in 2008 for use in operating theaters. About 200 medical societies and health ministries collaborated to produce a checklist, which was published in 2008. His book, The Checklist Manifesto, was also published in 2008.

Gawande retraces his own evolution in the matter which is the subject of this meandering Doc Gumshoe communication. As one would expect of a practicing physician, no doubts had entered his mind as to whether medical practice was in the best interests of patients. Doctors did what was best for patients, and that was all there was to it. Why should there be any doubt?

The doubts appeared gradually, in connection with the treatment of specific patients. Gawande describes these cases in detail in his book, and points out the specific areas in which there were divergences between proposed treatment plans and patients’ life circumstances.

One of the first cases Gawande tells about illustrates the kind of treatment that indeed closely matches the patient’s life circumstances. The patient in this case narrative – we’ll call her Agnes – is being treated by a geriatrician, a physician who specializes in the care of the aging. She is 85 years old and has no urgently-threatening health conditions, but her internist recommended that she consult a geriatrician. She comes in walking normally with nothing unusual except her bulky orthopedic shoes.

Agnes tells the geriatrician, Dr Bludau, that she has lower back pain which sometimes made it difficult for her to get up out of bed. She also has bad arthritis. Her fingers are swollen at the knuckles and bent out to the sides in what’s called a “swan’s neck deformity.” She has had both knees replaced about ten years earlier. She has high blood pressure and has had glaucoma. She never had “bathroom problems” until recently, but now has to wear a pad. She skimps on her meals and has lost some weight, and she regularly experiences “dry mouth.” She has had surgery for colon cancer and a recent radiology report has indicated that she has a lung nodule which could be a metastasis – a biopsy was recommended, but not urgently.

To Gawande’s surprise, what Dr Bludau focuses on is Agnes’ feet. He helps her take her shoes off and examines her feet and toes, carefully looking at the web spaces between her toes.

Dr Bludau’s assessment is that the most serious threat to the patient’s life and health was not the lung nodule nor the back pain. The greatest threat was falling. He pointed out to Gawande that every year about 350,000 Americans fall and break a hip. Of these, about 40% wind up in a nursing home, and 20% are never again able to walk. The three greatest risk factors for falling are poor balance, taking more than four prescription medications, and muscle weakness. Elderly people without those risks have about a 12% chance of falling within a year. Those with all three of those risk factors have an almost 100% chance of falling within the next year.

Agnes had two of those risk factors. At present, she was not experiencing muscle weakness, but she was on five medications whose combined side effects would include dizziness affecting her sense of balance. In addition, her feet were swollen, her toenails were unclipped and there were sores between her toes. The balls of her feet had thick, rounded calluses.

Dr Bludau said to Gawande that the job of any doctor should be to support the patient’s quality of life, by which he meant two things: as much freedom from the ravages of disease as possible, and the retention of enough function for active engagement in the world. Most doctors treat disease and figure that the rest will take care of itself. And if it doesn’t – if a patient is becoming infirm and heading towards a nursing home – well, that isn’t really a medical problem, is it?

To a geriatrician, it is indeed a medical problem. Geriatricians recognize that aging cannot be prevented. Medical practice can alleviate some of the problems and conditions that come with aging. Dr Bludau’s patient had had two knee replacements, and as a person who has had two knee replacements myself, I can attest to the huge improvement that those pieces of titanium have made in my ambulation and, indeed, in my daily life. I have had numerous other medical procedures that have not only resolved temporary acute problems, but helped with conditions that would have affected many aspects of my life had they not been addressed. Dealing with those conditions is central to healthcare, but these are not always the primary focus of the physicians that we consult at any given time.

Dr Bludau’s aim was to make Agnes’s aging more manageable. He referred her to a podiatrist, whom he wanted his patient to see every four weeks or so, to improve the quality of her walking and, to whatever degree possible, reduce the likelihood that she would have a fall. He didn’t see any medications that he could eliminate, but her switched her blood pressure medication from a diuretic to another medication that would not cause dehydration, which was a condition that he had detected in the patient.

Are you getting our free Daily Update
"reveal" emails? If not,
just click here...


About a year later, Gawande checked in with Agnes and her daughter. She had made some minor changes in her eating habits. She has gained a couple of pounds, is more hydrated and no longer has “dry mouth.” She lives comfortably and independently in her own house, and she has not experienced a fall. She is now 86 years old and living comfortably.

The case of Agnes and her geriatrician represents a kind of desirable norm that healthcare should stay close to. A large part of Gawande’s book focuses on the range of instances where healthcare does not follow this norm. The particular instances that Gawande describes fall roughly into two large categories. One category focuses on the benefits of the medical treatment plans. The other category concerns patients’ living arrangements, in particular when there are perceived problems in having patients continue living independently in their own homes.

Gawande gives several examples of medical treatment plans that may not be right for a particular patient at a particular time. A typical scenario goes like this:

The patient has an illness or condition that physicians have been trying to manage for a considerable period, perhaps for years. The condition gradually worsens, despite the efforts of the physicians, who have tried several interventions. These interventions worked for a time, sometimes resulting in improvement for a time, and sometimes only preventing marked worsening of the patient’s condition. The key phrase is “for a time.” At a certain point, each of these interventions stops working. The patient gets worse.

As long as there is another intervention whose benefits are understood, and whose benefits are clearly known to outweigh the risks, the physicians have a fairly straightforward course of action, namely to progress to the next intervention.

But what if the next intervention is ineffectual, or if the effects are unacceptably short-term? At that point, physicians will search for further option.

As it happens, current medical research being what it is, there usually are some further options. However, the benefit of these options is far from clear. We see news about these options all the time. An example that has garnered a great deal of public attention is that some drugs for Alzheimer’s disease (which we have discussed in these posts) – in some patients at least – slow the advance of dementia and may even reverse the advance of dementia to some degree. But these drugs are also linked with an increased incidence of brain bleeds. How serious are these specific side effects, and to what degree should consideration of the side effects weigh on the decision whether to use the drugs in a particular patient? Those are matters for careful evaluation and discussion.

And then there are situations where no intervention, no drug, no surgery, no intervention of any kind has been demonstrated to be effective. However, there may be clinical trials in progress that have suggested that at least in a certain fraction of the patients with that particular condition for which – up to now – no treatment has been shown to work, for that certain fraction, a particular new experimental treatment provides some benefit, at least some of the time.

When is it accepted medical practice to give it a try, for example, on a patient for which all other available treatments have failed? Note that in some cases the most that the new experimental treatment does is give patients, who would otherwise have perished in a couple of months, an additional year or so of life.

The accepted medical wisdom is that of course an additional year of life is better than two months. Common sense strongly seconds that view – come on, when is a year of life not better than a couple of months?

What that question is missing is the phrase “everything else being equal.”

The problem that Gawande points us to is that everything else is not equal. Sometimes after these new treatment options that offer patients an additional year of life, that additional year of life is spent in a hospital bed or nursing home. The patient does not go home fit as a fiddle and ready to spend that additional gift year sipping gin-and-tonics and playing badminton in the back yard.

As the title of Gawande’s book suggests, his particular focus is on an older population. It is that older populace that is mostly affected by those decisions. Yes, younger folks get laid low by devastating diseases, and sometimes these devastating diseases can be successfully treated, giving their victims not years, but decades of additional life.

This is not possible for the elderly. The question which Gawande is facing head on is whether for that population many of those treatments are worth it.

The patients themselves are not necessarily informed as to how to decide whether to go ahead with some of these treatment options. Physicians don’t outright lie to their patients, but they project expertise and confidence. The patients feel that they are in the care of experts who know more about their health and their prospects than they can possibly know themselves.

And the physicians are members of the present-day healthcare system and strongly influenced by the current thinking in the present-day healthcare system. It is a fact that there have been monumental achievements in the healthcare system, and physicians are justifiably proud of those achievements. In many cases, those achievements have to do with treating and ameliorating, if not outright curing, many, many diseases and conditions which in even the recent past would have been considered hopeless.

Faced with a patient with a difficult-to-treat disease/condition, even one in the nearly “hopeless” category, the inclination of the current physician is to try something, even an experimental treatment with slim hopes for success. Better something than nothing.

Gawande doesn’t come out and say so in so many words, but the suggestion is that for many elderly and truly “old” patients, nothing might be better than something. Especially if that “nothing” consists of a more or less comfortable and relaxed period of remaining life – a period of “letting go.”

Being comfortable and relaxed is what most people want, but often the options for older folks are not very easy. Gawande discusses those options at length and in depth. He states that “most older folks consider modern old age homes frightening, desolate, even odious places to spend the last phases of one’s life. We need and desire something more.”

He mentions a woman named Alice, in a home which seemed to have everything going for it – up-to-date facilities, with top ratings for safety and care. “Alice’s quarters enabled her to have the comforts of her old home in a safer, more manageable situation. The arrangements were tremendously reassuring for her children and extended family. But they weren’t for Alice. She never got used to being there or accepted it. No matter what the staff or her family did for her, she grew only more miserable.”

Gawande asked her what it was that made her unhappy, but she couldn’t put her finger on it. “The most common complaint she made is one I’ve heard from nursing home residents I’ve met: it just isn’t home.”

The difference is more than obvious. At home, we do what we want to do. We have meals when we want, plan our lives to suit ourselves or our needs. In the nursing homes or senior care residences or assisted living facilities, we have all our meals on their schedule, eat (or don’t eat) whatever they serve us, get our rooms or apartments cleaned when it’s on their schedule, report for games or physical therapy or meetings, and live under the watchful eyes of the care authorities.

Sometimes it’s easier and quicker for the staff in these places to bathe and dress the residents and escort them to the toilet than to let them do these tasks by themselves, to the extent that they are able. Without doubt, there comes a point in the lives of many people when they can no longer accomplish those tasks, but many of those facilities accelerate that point because it is more convenient for them. Is that a way for older folks to have a comfortable and relaxed period of their lives?

There are bits of positive news regarding senior care residences and their like. A young physician named Bill Thomas took over as the medical director of a facility called Chase Memorial Nursing Home. It looked to be about ideal. Beautiful buildings and grounds, highly rated for safety and other measurable standards. But Thomas thought that the daily lives of the residents were far from what he thought life at that stage of life should be. It was limited and boring. He was able to institute a number of changes. He introduced plants and animals into the facility – cats and dogs and more than a hundred parakeets. He had some of the perfect lawns dug up and converted into vegetable and flower gardens. The residents were encouraged to look after the animals and work in the gardens. The residents provided child care for the children of staff members and participated in an after-school program. Overall, he greatly relaxed the daily schedules and gave the residents a good deal more say in how they spent their time.

The residents were highly appreciative of Thomas’s relaxation of the strictures on their lives. But there were measureable changes as well. Researchers studied the effects of this program over two years, comparing a variety of measures for Chase residents with those of residents of another nursing home nearby. The specific differences were considerable. The study discovered that the number of drug prescriptions required per residence fell to half that of the control nursing home. Psychotropic drugs for agitation such as haloperidol (Haldol) particularly decreased at Chase. Total drug costs fell to 38% of the drug costs in the control nursing home, and deaths fell by 15%.

Obviously, the changes Thomas instituted at Chase Memorial brought considerable benefits. The study could provide no reason for these positive changes. But Thomas believed that he could. “I believe that the inference in death rates can be traced to the fundamental human need for a reason to live.”

The activities and the human contacts that took place at Chase gave the residents a reason to live. Perhaps the basic underlying change in their lives was the restoration of the sense that they were again in control of their own lives.

The changes at Chase Memorial are not unique. Gawande describes a number of other residential facilities for seniors that have instituted changes that gave residents a reason to live, and the results in these facilities have been similarly positive. The overall picture is beginning to brighten.

* * * * * *

A small addendum to the above.

Looking at the total picture from my personal point of view, I need to add that as far as my own health and my own future prospects, I am committed to remaining as healthy as possible, enjoying my daily life, and looking forward to the future – at least, my own future, and the futures of my wife and my loved ones.

What will Doc Gumshoe be looking into in future dispatches? A question that deserves some thought and discussion – perhaps not in the next piece, but fairly soon – is a deep and fundamental difference between the two basic parts of medical practice, those being diagnosis and treatment. These have evolved separately and are frequently based on different data and evolve through different thought processes. I will look at data and apply my own thought processes and inform you of the outcome.

Stay well, best to all! Michael Jorrin (aka Doc Gumshoe)

[ed note: Michael Jorrin, who I dubbed “Doc Gumshoe” many years ago, is a longtime medical writer (not a doctor) and shares his commentary with Gumshoe readers once or twice a month. He does not generally write about the investment prospects of topics he covers, but has agreed to our trading restrictions.  Past Doc Gumshoe columns are available here.]

12345

12345

This site uses Akismet to reduce spam. Learn how your comment data is processed.

11 Comments
Inline Feedbacks
View all comments
dmgordon
October 31, 2023 12:43 pm

Hi, Michael,

Your new commentary is excellent; helpful and insightful. You also have a firm grasp of narrative style, which makes your tale read like a mystery novel. How does the story end?

Approximately 15 years ago, my then-doctor prescribed a new statin, Vytorin. I tend not to be a medicine taker but my cholesterol numbers were off the charts (still are) – and he insisted. He shared all the literature on a promising new medication, Vytorin. I deferred and relented.

I lived in Vegas at the time and, after seeing a movie in a local casino, rode the long escalator to the parking lot. Just as I reached the top of the escalator… I fainted. Something. (I had never fainted previously and never since.) As it was explained to me later (I was fully out of it), I tumbled back down the escalator all the way to the casino floor. My then-girlfriend explained that the other escalator riders ‘kindly’ stepped away from my tumble.

The next thing I remember was coming to in the ambulance en route to the nearby hospital. The EMT shouted, “He’s awake!” I noticed he had those paddles in his hands… before I slipped back into faint-dom. [It was explained to me later] the EMT had ripped open my shirt, shaved my chest, and was all set to Frankenstein me awake. Apparently (again, explained later) they had thought I was a goner.

The Vytorin scandal was its two drug manufacturers, Merck and Schering-Plough, lied to everyone, doctors included, about Vytorin’s efficacy and its trial and test results. How could I find fault with my doctor? But when I next visited his office a few days/weeks later he shrugged off the incident with a quip, “That is why we call it ‘the practice of medicine’ because we doctors get to practice on you, our patients.” I almost slugged him, I was so angry.

My new doctor, who I like a lot, thinks she will prescribe me a statin, once my other health woes are corraled. Yeah, no. Thanks anyway.

Add a Topic
3818
👍 18
dmgordon
November 1, 2023 12:22 pm

Thank you, Michael, for your reply, which I appreciate.

To add some color to the Vytorin scandal, I share the two links below…
01. Wired: https://www.wired.com/2008/01/the-vytorin-con/
“Some cardiologists were wary of Vytorin. The mechanism made sense, but Merck / Schering-Plough hadn’t actually done studies on the cardiovascular health of people taking the drug. They’d merely extrapolated from the LDL drops.

“Four years and five billion dollars later, the extrapolation seems premature. The ENHANCE study, released last week by Merck / Schering-Plough, showed that people at high genetic risk for heart disease were helped no more by Vytorin than people taking Zocor, one of Vytorin’s two ingredients. The generic form of Zocor also happens to be three times cheaper.

“Even ENHANCE relied on extrapolation: it measured arterial deposit buildup rather than actual heart problems. But it was enough to suggest that Vytorin might not be everything it was advertised to be. Meanwhile, though the study was released last week, it was completed in April 2006. The near two-year delay prompted accusations of malfeasance. Merck / Schering Plough denied these, but their abandoned attempt to change the study’s endpoints — the standards by which success or failure would be declared — had already raised suspicion, as did the trial’s inexplicable lack of safety and steering committees.”

and

02. “Vytorin Class Action Lawsuits Mount as Justice Department Investigates”
https://www.aboutlawsuits.com/vytorin-class-action-lawsuits-mount-1636/

Both articles are ancient now but are coincident with the scandal and its aftermath. It was so bad that Merck was bought by Schering-Plough, who then changed the combined company name back to Merck in an effort to quash the lawsuits – or lessen their financial impact.

It makes me sick to remember the affair but it sickens me even more to recall that drug manufacturers such as Merck and Schering-Plough (and Lilly and Pfizer, et alii) are grouped under the rubric, “ethical drug manufacturers.” Manufacturers? Sure. Drugs? Yes. But ethical?

I realize I must sound a cynic; in truth, I am a skeptic. And only one reason I appreciate your commentaries. Thank you.

Add a Topic
4550
Add a Topic
12887
👍 18
Member
Charles Colson
November 1, 2023 12:54 pm

Ezetimibe (Zetia) is extremely effective in lowering cholesterol — and has virtually NO effect on reducing cardiovascular events, and further highlights the futility of chasing cholesterol numbers.

Add a Topic
3820
qfactors
October 31, 2023 1:18 pm

The healthcare system clearly showed its colour during the COVID19 fiasco. I took it upon myself to learn as much about my own health care for myself and my family sake. Boy, did I learned a lot when I kept an open mind and look at many sides of an issue. Recently, I finished Undoctored, by William Davis, which did an excellent job of summarizing my viewpoints. Doctors are still great for acute and critical care if my body is harmed with broken limbs, appendicitis, concussion, etc. But for health care of chronic issues, do not get bullied down the pharmaceutical endless management trap.
Nothing is better than seeing results with your own experience.
Be well.

Add a Topic
229
👍 22
Member
Tom Dyer
October 31, 2023 3:07 pm

The doctor used x-rays which were two days old. He felt that they were current so he did not order any new x-rays. I was not in the hospital two days before so how could the x-rays belong me ? The hospital took x-rays about 90 minutes before the doctor saw me. Somehow he did not see these x-rays. His surgery was done to the x-rays taken two days before. I have tried to prove this error but the hospital ” Patient Experience Department ” is belong excellent in stating that there was no error. So far I have spent over 2 1/2 years recovering from surgery that was needed to correct this error. Investigators have worked with the hospital and found no mistakes by the hospital. The hospital is Brampton Civic Hospital in Brampton Ontario Canada Investigators will not follow my suggestion as to discover whose x-rays were used. These investigators follow the suggestion from the hospital,
which prove that the hospital did not commit any errors. In conclusion, the hospital has received a Canada award as being one of the best hospitals in Canada while I suffer and appear to be an idiot. Tom Dyer

Add a Topic
6225
Add a Topic
1515
Valerie
October 31, 2023 5:29 pm

Thank you for giving Doc Gumshoe the platform to share this very insightful article. My mother is 94, and I’m going to think on it.

October 31, 2023 10:54 pm

When you referenced Dr. Atul Gwande early in your article, I knew I had to read it. Dr. Gwande is a great writer, doctor, and human being. I am 81 and living in Cuenca, Ecuador. We have a great health care system here that I am comfortable with and can afford.

Thank you for your work and thank you Dr. Gwande.

Les Jameson
Cuenca, Ecuador

👍 16
tox prof
November 1, 2023 10:21 am

I had read Gawande’s book several years ago and thought it was excellent, bringing a much needed perspective. And more recently I have been learning about a health-related area that is of huge importance but is just recently beginning to get some of the attention and publicity it deserves. That is the relationship between our food and the increasing incidences of chronic health conditions. Much of modern medicine, and a considerable proportion of the profits of the pharmaceutical industry, is now devoted to attempts to alleviate the harmful effects of what we eat. Our huge consumption of sugar, especially fructose, and of highly processed foods is debilitating and eventually killing us, as well as being well on its way toward bankrupting our health care system.

To learn details, see video lectures/presentations and books by Robert Lustig, MD, and a number of other experts. I know that there is a lot of misinformation about many health-related topics, but as a (retired) toxicologist, I am in the fortunate position of being able to follow the science and understand what is valid and what is not. Sadly, many physicians don’t have the background and/or the time to get beyond what has been generally accepted but is now known to be untrue. There is a lot more detail, but basically we should be avoiding most of the sugar in our diet, especially ingredients such as high-fructose corn syrup, and most foods that have been extensively “processed,” so that they have added emulsifiers, preservatives, artificial sweeteners, and dyes, and have had most or literally all of any natural fiber removed. And eat whole fruits, not just fruit juices or smoothies, as we are protected from the fructose in fruits by their fiber, which is removed or made less effective by juicing or by processing in a blender.

Add a Topic
1358
Add a Topic
5198
👍 2
Member
Charles Colson
November 1, 2023 12:52 pm

A beautiful treatise. Thank you, Michael!

We use cookies on this site to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies.

More Info  
4
0
Would love your thoughts, please comment.x
()
x
Please note that this is your publicly visible biography - we recommend not including any personal information (phone, email, address, etc.) and ONLY linking to any other pages or profiles you're comfortable sharing with everyone.

Updating your Credit Card in PayPal

Your subscription is paid through your PayPal account.

To update your credit card or cancel, please log in to PayPal.com, go to your automatic payments, open the Stock Gumshoe payment, and make changes there.

More information here: Paypal — What Is an Automatic Payment and How Do I Update or Cancel One?

Exit mobile version